T&Cs

These T&Cs explain how we work with you and the arrangements that apply to our services, including media training, presentation coaching, executive communications, consultancy, speaking and related services. We want our working relationship to be straightforward, professional and enjoyable, while making sure that both sides understand what has been agreed.

Prices

All prices quoted are exclusive of VAT. VAT will be added at the applicable rate. Any additional services or expenses will be agreed with you wherever possible before they are incurred.

The Client

In these Terms & Conditions, Client means the company, charity, organisation or individual named in the quotation, proposal or booking confirmation. The person making the booking or giving instructions on the Client’s behalf confirms that they have authority to do so.

Booking and Payment

For new Clients, a 50% booking fee is normally required to confirm and secure the booking. Alternative arrangements can be agreed in writing where appropriate. Unless otherwise agreed, the remaining balance, together with any agreed expenses, is payable within 30 days of the invoice date.

We appreciate that larger organisations may have their own payment processes and timescales. If your standard payment terms are different, please let us know when making the booking so that we can agree the arrangements in advance. If an invoice becomes overdue, we reserve the right to charge interest and compensation in accordance with applicable late-payment legislation. Where an invoice remains substantially overdue, we may suspend further services until the outstanding balance has been paid.

Cancellation

We understand that plans sometimes change. However, once a booking is confirmed, we reserve the agreed time for you and may turn down other work or incur costs in preparing for the engagement. If you cancel a confirmed booking, the following cancellation fee will apply:

Any non-refundable or unavoidable expenses already incurred or committed by us will also remain payable. These may include travel, accommodation and fees payable to freelance journalists, trainers, coaches, consultants, speakers, filming teams, studios or other suppliers. Where possible, we will do our best to minimise cancellation costs and recover any refundable third-party expenses. A cancellation must be confirmed in writing.

Changing a booking

If you need to change the date, location, format or scope of a booking, please let us know as soon as possible. We will always try to accommodate reasonable changes. If a change results in additional costs, we will discuss these with you before proceeding wherever reasonably practicable.

Travel and Expenses

Reasonable expenses incurred in providing our services will be charged where applicable. These may include travel, hotel accommodation and subsistence. Where business mileage is charged, this will be at 45p per mile. Where air travel outside Europe is required, travel will normally be Business Class unless otherwise agreed. Where we pay for travel or accommodation in advance on your behalf, an 8% service charge will be added to the amount prepaid. If a booking is cancelled, any non-refundable or unavoidable travel, accommodation or other expenses already booked or paid for on your behalf will remain payable.

Our Services

We will provide the agreed services in a professional, timely and confidential manner and with reasonable care and skill.

We work with a trusted network of journalists, trainers, coaches, consultants, speakers and other specialists. If someone originally assigned to your booking becomes unavailable, we may appoint an appropriately qualified alternative.

Where reasonably practicable, we will let you know about any significant change in advance.

Your Responsibilities

To help us deliver the best possible service, you agree to provide information, materials, access and approvals that we reasonably need. You are responsible for ensuring that information and materials you provide to us are accurate and that you have the necessary rights and permissions for us to use them. Where our work depends on information or approvals from you, delays in providing these may affect the agreed timetable.

Materials and Intellectual Property

We bring our own experience, expertise, training methods, frameworks, exercises, techniques and materials to every engagement. These remain our intellectual property, whether they were created before the engagement or developed and refined as part of it.

This includes, for example, training materials, presentation structures, exercises, methodologies, templates, written content, coaching techniques and other materials that form part of our wider approach. Unless we agree otherwise in writing, ownership of these materials remains with communication360. You are welcome to use materials provided as part of the agreed services for the purpose for which they were created and for reasonable internal use within your organisation. Where we create bespoke materials specifically for you, you will have the right to use those materials internally for the agreed purpose. Unless specifically agreed otherwise, ownership of our underlying intellectual property, know-how, methodologies and reusable elements remains with communication360. Our materials must not be reproduced, resold, commercially exploited, substantially adapted or distributed outside your organisation without our prior written agreement. Nothing in this section affects ownership of intellectual property that you provide to us, or that belongs to a third party. That intellectual property remains with its respective owner. If you need to use, reproduce or distribute any of our materials more widely—for example, across a wider group of companies, externally, online or as part of another training programme—please talk to us. We are happy to agree appropriate usage arrangements where appropriate.

Recording

Our sessions, workshops, presentations, coaching and training must not be recorded, livestreamed or otherwise reproduced without our prior written consent.

Confidentiality

We understand that our work may involve commercially sensitive or confidential information. Both you and communication360 agree to keep confidential information received from the other party confidential and to use it only for the purposes of the agreed engagement. This does not apply to information that is already publicly available, becomes publicly available through no fault of the receiving party, was already lawfully known, or is required to be disclosed by law.

Where we need to share confidential information with one of our associates or suppliers in order to provide the services, we will take reasonable steps to ensure that it is treated confidentially.

Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited. Subject to this, we will not be liable for indirect or consequential loss, loss of profits, revenue, business opportunities or anticipated savings. To the extent permitted by law, our total liability arising from or in connection with the services will be limited to the total fees paid or payable for the particular services giving rise to the claim. Your obligation to pay fees and expenses properly due to us is not affected by this limitation.

Circumstances Beyond Our Control

We will always do our best to deliver our services as agreed. However, we cannot be responsible for delays or failure to provide services caused by circumstances outside our reasonable control. This may include serious illness, accident, transport disruption, extreme weather, industrial action, government restrictions, technical failures or the unexpected unavailability of a third-party supplier. If this happens, we will let you know as soon as reasonably possible and will work with you to find a suitable alternative wherever we can.

General

The quotation, proposal or booking confirmation together with these Terms & Conditions sets out the agreement between NAME and the Client in relation to the agreed services. They replace any previous discussions or agreements relating to the same services. Any changes to the agreed services or these Terms & Conditions should be agreed in writing. If any part of these Terms & Conditions is found to be invalid or unenforceable, the remainder will continue to apply.

Nothing in these Terms & Conditions is intended to exclude or limit any legal right or liability that cannot lawfully be excluded or limited.